LVMH
talk

Building a Clienteling ecosystem for the Chinese market

Thu16May
FROM17:00
TO17:20

Description

We’ll share what we learned building a WeChat-focused Clienteling system empowering Sales Associates to offer premium follow-up services to customers during their golden time in the sales funnel. We’ll discuss how we built tools that sustainably increase customer engagement, sales and data quality.

Speakers

Markus BOELTER Technology Lead (LVMH DIGITAL APAC)
Elodie SEBAG General Manager (CHA LING LVMH)


Data
Luxury
Retail & E-commerce

Partners

© Viva technology, 2017-2019 all rights reserved

App powered by inwink